The Junction Salon & Bar
Salon Policies
We aim to provide the highest quality service to every client. To ensure a smooth and satisfying experience for everyone, we’ve established the following policies.
Cancellations
We kindly ask for a minimum of 24 hours’ notice for cancellations. Cancellations made with less than 24 hours’ notice may result in a charge for the full service.
Late Arrivals
If you arrive late, your service may be adjusted to fit within the remaining time slot. Please note that the full service price still applies.
No-Shows
If you miss your appointment without adequate notice, you will be charged for the full service amount.
Emergencies
In the event of an emergency affecting our ability to provide services, we will contact affected clients promptly and work to find a suitable solution.
Credit Cards
A credit card on file is required to secure your appointment. We accept cash, credit cards, and mobile payments.
Gratuities
Gratuities are not included in the service price. We accept tips in cash or via Venmo directly to your stylist. Credit card gratuities are not available.
Product Returns
If you are unsatisfied with a product purchased from us, please return the unopened container within 15 days of purchase. We are happy to exchange it for another product or issue a credit toward your next visit.
Our Service Guarantee
We take great pride in our work and are committed to ensuring you leave feeling confident and happy with your result.
- If you are not completely satisfied, please let us know within 14 days of your appointment.
- We will provide a complimentary adjustment to ensure you are happy with the result, applies to haircuts, color treatments, and styling services.
Terms of Guarantee
- Contact us within 14 days of your original service date. The adjustment must be performed by the same stylist, unless otherwise requested by the client and approved by management.
- The complimentary adjustment applies to corrections to achieve the originally requested result. It does not cover changes to the original service or requests for a new style.
- The guarantee does not apply if home care instructions or products recommended by your stylist have not been followed.
Exclusions: Services such as hair extensions, keratin treatments, and chemical processes involving significant upkeep may not be eligible for adjustments once you leave the salon. We do not offer refunds on services performed.
Your satisfaction is our priority. If you have any concerns, please reach out, we will always work with you to make it right. We appreciate your continued trust and support at The Junction Salon & Bar.